FAQ

FAQ
How do I get the price of AuroraQuartz countertops and quartz stone slabs?

If you want to inquire any AuroraQuartz countertops or quartz stone slabs in our website, you can click on the “Inquire Now” button in each product page to send us an Inquiry Sheet. Or if you have any specific requirements, just send us an email to [email protected] We’ll reply you ASAP accordingly.

Am I restricted to order just one type of AuroraQuartz countertops or quartz stone slabs in a container?

Container orders can comprise any combination of different types of AuroraQuartz countertops and quartz stone slabs.

How to ship AuroraQuartz countertops or quartz stone slabs?

Shipping Way: under FOB term, you assign the shipping company at your side or use our reliable shipping partner, the shipping cost covered by you.
Under CFR, CIF term, we arrange the shipping affairs for you; we prepay the shipping rate in advance.

Shipping of Quartz Countertops

What FOB, CFR,CIF MEANS ?
FOB means Free On Board. This means that the AuroraQuartz countertops or quartz stone slabs will be deemed to be delivered to the Buyer at the point that they pass the ship’s rail. Obviously, this will normally be as the goods are swung in their container onto the ship.
CIF means Cost, Insurance, and Freight. This means that the Seller is providing a price which includes the cost of the AuroraQuartz countertops or quartz stone slabs, the insurance of them for their journey to their destination port/unloading point, and the cost of the ocean freight or whichever method of freight is being used to transport the goods to the Buyer. Therefore, delivery of the goods when quoted CIF will usually take place at the port of unloading.
CFR is also sometimes termed as C&F. This means cost and freight, and is where the Seller is providing a price which includes the cost of the AuroraQuartz countertops or quartz stone slabs and of the freight, but NOT insurance. Therefore it is similar to CIF but does not include insurance of the goods on their journey to the Buyer.

How much does packing of AuroraQuartz countertops or quartz stone slabs weight in one container?

AuroraQuartz countertops are normally packed with wooden crates. The total weight of packing is about 350~500KGS in one full container.

AuroraQuartz stone slabs are normally packed with wooden buddles. The total weight of packing is about 400~600KGS in one full container.

How much does AuroraQuartz countertops or quartz stone slabs weigh?

AuroraQuartz countertops and quartz stone slabs come in different thicknesses.
The weight per square foot (& M2) for each thickness is as follows:
3/4″ 20mm 9.8~10.2Lbs/Sqf, 48~50KGs/M2
1 1/4″ 30mm 14.7~15.2Lbs/Sqf , 72~74KGs/M2

AuroraQuartz countertops and quartz stone slabs weigh about 2.45 tons per cube meter.

How much can I load AuroraQuartz countertops or quartz stone slabs into one 20’GP container?

For most of EURO Countries,
You can load about 26 MTs in 20’GP Container.
For United States,
You can load most 36000Lbs (38000Lbs) in one 20GP to door, and
most 46000Lbs(or above) if you unloading container at the port.

How are AuroraQuartz countertops or quartz stone slabs packed?

AuroraQuartz countertops are protected with film and bundled in quantities of 10 to 15 pieces in wooden crates.

AuroraQuartz stone slabs are protected with film and bundled in quantities of 12~14 pcs of 2cm thickness or 8~9 pieces of 3cm thickness in wooden stands.

What is your payment terms?

1, T/T (Telegraphic Transfer): 30% as deposit before production and the balance payment against the copy of B/L by email.
2, L/C (Lettter of Credit).
3, For special, small or sample order, Paypal, Alipay, Wechat or Western Union is the convenient way for our transaction.

Can you provide AuroraQuartz stone samples?

Yes. AuroraQuartz stone samples usually are provided free of charge ex-factory.
For sending samples, your courier account number is requested. Please ensure that it allows for collected charges. If you do not have a courier account, freight can be made by credit card, Paypal or Alipay to pre-pay to the courier company.

What is the minimum order quantity of AuroraQuartz countertops or quartz stone slabs?

The minimum order quantity (MOQ) of AuroraQuartz countertops or quartz stone slabs is one 20 ft container usually. Even though AuroraQuartz supplies mostly to importers, distributors, contractors and wholesalers with FCL (Full Container Load), but sometimes, LCL (Less Container Load) is available. Please feel free to contact us for details and we will do our best to meet your requests.

What is the estimated delivery time for my orders?

Depends on the ordering quantity, but usually it takes around 15-20 days for producing upon we receive the deposit. The ocean shipping time is approximately 30 days to most North America ports and European Ports. Therefore, the total time is about 45 to 50 days.